FAQ2019-08-28T07:59:48+00:00

FREQUENTLY ASKED QUESTIONS

Quick Jump

FREQUENTLY ASKED QUESTIONS

Quick Jump

DORMS

Can I smoke in a dorm?2019-08-27T16:06:07+00:00

No. Smoking is strictly prohibited in all indoor areas of the hostel as well as the balconies.

However, you can smoke in the roof garden.

Can I guarantee my friends and I will stay in the same dorm?2019-08-27T16:08:29+00:00

Yes, by booking a dorm for yourselves, instead of individual beds.

If you booked individual beds, we will do our best to accommodate everyone in the same dorm. However, we can’t guarantee this.

Do dorms have balconies?2019-08-27T16:11:24+00:00

Some of them, yes. The rest have large windows.

The balconies are quite spacey and allow for a table and chairs. If you wish to stay in a dorm with a balcony, please let us know upon reservation and we’ll do our best to accommodate you. However, we can’t guarantee a bed in a dorm with a balcony will be available at all times.

Can I bring food in the dorm?2019-04-29T23:38:36+00:00

No. You can only bring water in the dorms.

PRIVATE ROOMS

Can I smoke in a private room?2019-08-27T15:16:31+00:00

No. Smoking is strictly prohibited in all indoor areas of the hostel as well as the balconies.

However, you can smoke in the roof garden.

Are there twin bed private rooms available?2019-08-27T16:15:39+00:00

No. All our private rooms feature a king-sized double bed.

Are there single bed private rooms available?2019-04-24T06:17:13+00:00

No. All our privater rooms feature a king-sized double bed, and rates are fixed for a two-person stay.

If you are a solo traveler, consider booking a bed in a shared room. Each shared room has an en-suite bathroom and the smaller shared rooms only accommodate 4 guests.

Can an extra bed be added in a private room?2019-04-29T23:37:35+00:00

No. All our private rooms feature a king-sized double bed, and rates are fixed for a two-person stay.

COMMON AREAS

Can I smoke in the common areas?2019-08-27T15:18:13+00:00

Smoking is prohibited in all indoor areas of the hostel as well as the balconies.

However, you can smoke in the roof garden.

Can people who aren’t staying in the hostel visit the common areas?2019-08-27T15:23:22+00:00

Upon request, people who aren’t staying in Mosaikon can visit the kitchen and dining area.

However, only people staying in the hostel are allowed in the dorms, private rooms and roof garden.

Can I bring food in the common areas?2019-04-29T23:22:13+00:00

You can bring food and drinks in the kitchen and dining area, as well as the roof garden.

Please, keep in mind that no food and drinks are allowed in the rooms, except for water.

BOOKINGS & CANCELLATIONS

How can I make a reservation?2019-10-09T09:47:52+00:00

Depending on what type of room you are interested in, click on the respective button below to go to our booking app. There you can check for availability and make your reservation.

BOOK NOW
Can I change my reservation?2019-08-27T14:56:34+00:00

Yes. There’s no extra fee, as long as you contact us at least 3 days before your arrival. Just send us an email, give us a call or use the contact form on our Contact Page.

Can I make a reservation without a credit card?2019-08-27T15:07:37+00:00

Yes. Just let us know when you wish to stay with us, as well as your choice of dorm or private room. According to availability, we’ll confirm your reservation or offer you an alternative, if possible.

You can contact us through email or by phone, or you can simply use our online contact form.

How can I cancel my reservation?2019-08-27T15:13:44+00:00

Just send us an email, give us a call or use our online contact form. There’s no cancellation fee, as long as you contact us at least 3 days before your arrival.

Is there a discount for group reservations?2019-06-19T16:05:38+00:00

Yes. We offer discounted prices for groups, depending on their size and length of stay.

To get a quote, send us a message, letting us know the size of your group and the dates you wish to stay with us.

FACILITIES AND AMENITIES

Is breakfast, lunch or dinner available?2019-08-27T15:51:47+00:00

We offer breakfast, which is served from 8am to 11am every day in the kitchen / dining area.

If you are staying in a private room, breakfast can be served in your room instead.

What time is check in and check out?2019-08-27T15:56:29+00:00

Check in is from 2pm on the date of arrival.

Check out is any time up to 11am on the date of departure.

We do accommodate for early check in, but you need to let us know in advance what time you plan to arrive. Otherwise, you will have to wait for the room to become available.

I’m arriving late. Is the reception going to be open?2019-08-27T16:00:04+00:00

Yes. The reception is open 24/7.

Is there an airport / port pickup service?2019-08-27T16:02:54+00:00

Yes, with a fee. If you wish for us to arrange a pickup service for you, please let us know in advance.

Inquiries

If your question is not answered here, feel free to send us a message.

Inquiries

If your question is not answered here, feel free to send us a message.

DORMS

Can I smoke in a dorm?2019-08-27T16:06:07+00:00

No. Smoking is strictly prohibited in all indoor areas of the hostel as well as the balconies.

However, you can smoke in the roof garden.

Can I guarantee my friends and I will stay in the same dorm?2019-08-27T16:08:29+00:00

Yes, by booking a dorm for yourselves, instead of individual beds.

If you booked individual beds, we will do our best to accommodate everyone in the same dorm. However, we can’t guarantee this.

Do dorms have balconies?2019-08-27T16:11:24+00:00

Some of them, yes. The rest have large windows.

The balconies are quite spacey and allow for a table and chairs. If you wish to stay in a dorm with a balcony, please let us know upon reservation and we’ll do our best to accommodate you. However, we can’t guarantee a bed in a dorm with a balcony will be available at all times.

Can I bring food in the dorm?2019-04-29T23:38:36+00:00

No. You can only bring water in the dorms.

PRIVATE ROOMS

Can I smoke in a private room?2019-08-27T15:16:31+00:00

No. Smoking is strictly prohibited in all indoor areas of the hostel as well as the balconies.

However, you can smoke in the roof garden.

Are there twin bed private rooms available?2019-08-27T16:15:39+00:00

No. All our private rooms feature a king-sized double bed.

Are there single bed private rooms available?2019-04-24T06:17:13+00:00

No. All our privater rooms feature a king-sized double bed, and rates are fixed for a two-person stay.

If you are a solo traveler, consider booking a bed in a shared room. Each shared room has an en-suite bathroom and the smaller shared rooms only accommodate 4 guests.

Can an extra bed be added in a private room?2019-04-29T23:37:35+00:00

No. All our private rooms feature a king-sized double bed, and rates are fixed for a two-person stay.

COMMON AREAS

Can I smoke in the common areas?2019-08-27T15:18:13+00:00

Smoking is prohibited in all indoor areas of the hostel as well as the balconies.

However, you can smoke in the roof garden.

Can people who aren’t staying in the hostel visit the common areas?2019-08-27T15:23:22+00:00

Upon request, people who aren’t staying in Mosaikon can visit the kitchen and dining area.

However, only people staying in the hostel are allowed in the dorms, private rooms and roof garden.

Can I bring food in the common areas?2019-04-29T23:22:13+00:00

You can bring food and drinks in the kitchen and dining area, as well as the roof garden.

Please, keep in mind that no food and drinks are allowed in the rooms, except for water.

BOOKINGS & CANCELLATIONS

How can I make a reservation?2019-10-09T09:47:52+00:00

Depending on what type of room you are interested in, click on the respective button below to go to our booking app. There you can check for availability and make your reservation.

BOOK NOW
Can I change my reservation?2019-08-27T14:56:34+00:00

Yes. There’s no extra fee, as long as you contact us at least 3 days before your arrival. Just send us an email, give us a call or use the contact form on our Contact Page.

Can I make a reservation without a credit card?2019-08-27T15:07:37+00:00

Yes. Just let us know when you wish to stay with us, as well as your choice of dorm or private room. According to availability, we’ll confirm your reservation or offer you an alternative, if possible.

You can contact us through email or by phone, or you can simply use our online contact form.

How can I cancel my reservation?2019-08-27T15:13:44+00:00

Just send us an email, give us a call or use our online contact form. There’s no cancellation fee, as long as you contact us at least 3 days before your arrival.

Is there a discount for group reservations?2019-06-19T16:05:38+00:00

Yes. We offer discounted prices for groups, depending on their size and length of stay.

To get a quote, send us a message, letting us know the size of your group and the dates you wish to stay with us.

FACILITIES AND AMENITIES

Is breakfast, lunch or dinner available?2019-08-27T15:51:47+00:00

We offer breakfast, which is served from 8am to 11am every day in the kitchen / dining area.

If you are staying in a private room, breakfast can be served in your room instead.

What time is check in and check out?2019-08-27T15:56:29+00:00

Check in is from 2pm on the date of arrival.

Check out is any time up to 11am on the date of departure.

We do accommodate for early check in, but you need to let us know in advance what time you plan to arrive. Otherwise, you will have to wait for the room to become available.

I’m arriving late. Is the reception going to be open?2019-08-27T16:00:04+00:00

Yes. The reception is open 24/7.

Is there an airport / port pickup service?2019-08-27T16:02:54+00:00

Yes, with a fee. If you wish for us to arrange a pickup service for you, please let us know in advance.